Clarity – IPTV Player

Support

Answers to the most common questions. Still stuck? Write to us.

Email support

To help us help you

  • your device model and system version;
  • the app version (Paramètres › À propos);
  • what you did and what happened;
  • a screenshot if possible.

Never send us your playlist link, username or password.

Getting started

No. Clarity is only a player: it does not include, provide or sell any channel, playlist or subscription. You need a playlist or an account from a provider you are legally entitled to use. We cannot recommend or supply one.

Go to Paramètres › Ajouter une source and follow the 3 steps: choose M3U playlist (paste the link) or Xtream Codes (server address, username and password, as given by your provider). Clarity then loads channels, films and series.

On the TV, open Paramètres › Configurer depuis mon téléphone. A QR code appears. Scan it with the Clarity app on your phone, then choose to connect the TV to your account or to transfer your setup once. Your sources, profiles and settings are copied in seconds, with no typing on the remote.

The guide comes from your provider. With Xtream Codes it is loaded automatically. With an M3U playlist, it must contain a guide address (url-tvg) and channels must have a matching tvg-id. If your provider does not supply a guide, Clarity cannot show one.

Playback

Try another version of the channel (the Versions button in the player), check your connection, and make sure your subscription is active and not already in use on too many devices. Most playback problems come from the source itself: if the stream also fails in another player, contact your provider.

Each channel in multiview uses one connection to your provider. Many subscriptions allow only 1 or 2 at a time. Clarity warns you when you go over your account's limit.

Downloads work with films and episodes served as a single file. Streams in HLS format (.m3u8) cannot be downloaded. Some providers also block downloads.

Account and sync

No. An account is only useful to sync several devices. It has no email or password: it is a recovery key, and your data is encrypted on your device before it is sent.

If one of your devices is still connected, you can view the key in Paramètres › Compte et synchronisation › Voir ma clé de récupération. Otherwise, we cannot recover it: we never receive it, and your data is encrypted with it. Create a new account and add your sources again.

In Paramètres › Compte et synchronisation › Supprimer mon compte. See all deletion options.

Clarity Premium

Subscriptions are managed by your store. On Android: Google Play › your profile › Payments & subscriptions › Subscriptions. On iPhone or iPad: Settings › your name › Subscriptions. Uninstalling the app does not cancel a subscription.

Sign in to the same Google Play or Apple account, then tap Restaurer mes achats (Restore purchases) in the app settings. If you use a Clarity account, Premium also follows your account on your other devices.

Payments are processed by Google or Apple, so refunds follow their policies. Request one from Google Play or at reportaproblem.apple.com.